Effective Date: August 1, 2024
1. Introduction
Welcome to Amin Tech Solution! We are a Bangladesh-based international BPO and digital agency, specializing in inbound and outbound customer support, tele-sales, and providing 24/7 assistance. Our team of skilled professionals is dedicated to delivering personalized solutions that meet your unique business needs and objectives. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services.
2. Information We Collect
We collect information to provide, improve, and personalize our services. The types of information we collect include:
- Personal Information: Such as your name, contact details (email address, phone number), and business information.
- Communication Records: Details of your interactions with our customer support, including call recordings and chat logs.
- Technical Data: Information about your device, IP address, and browsing activity on our website.
3. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide customer support, tele-sales, and other services as requested.
- Personalization: To tailor our services to meet your specific needs and preferences.
- Quality Assurance: To monitor and improve the quality of our services, including training and performance evaluations.
- Communication: To respond to inquiries, provide updates, and send promotional materials (with your consent).
4. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information with:
- Service Providers: Third-party vendors who assist us in delivering services, such as call handling and data storage. These providers are contractually obligated to protect your information.
- Legal Requirements: To comply with legal obligations, enforce our policies, or protect the rights, property, or safety of Amin Tech Solution, our clients, or others.
5. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Despite these measures, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we securely delete or anonymize it.
7. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including:
- Access: The right to request a copy of the information we hold about you.
- Correction: The right to request corrections to inaccurate or incomplete information.
- Deletion: The right to request the deletion of your information, subject to legal or contractual obligations.
- Opt-Out: The right to opt-out of receiving marketing communications from us.
To exercise these rights, please contact us using the details provided below.
8. International Transfers
As a Bangladesh-based company, we may transfer your information to countries outside of Bangladesh, including the UK, Canada, USA, and Australia. We ensure that any such transfers comply with applicable data protection laws and regulations.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Amin Tech Solution
Email: info@amtechsolution.com
Phone: +880 1813-286981
+880 1333-256286
Address: Kha-48/B, Bashtola, Sahajadpur, Dhaka 1212
Thank you for choosing Amin Tech Solution. We value your privacy and are committed to protecting your information.